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[FAQ] How to check-in / Check out ?

All branches operate with direct check-in. Please enter your password at the check-in time without any complicated procedures to complete your check-in. ※ On the day of check-in at 11 AM, UrbanStay will send your room information via KakaoTalk or SMS. Check-In From 4:00 PM onwards (check-in time may vary depending on your booking). ※ The room door lock will only be activated at the check-in time and will not open before then. ※ After the check-in time, you can check in at any time comfortably wi

[FAQ] I Didn’t Receive My Check-In Information

Check-In Guide - On the day of check-in, at 1PM, your room number and door code will be sent to the contact information provided in your reservation via email, KakaoTalk, or SMS. - If you made a reservation through the booking sites (Agoda, Airbnb, Trip.com, etc.) or provided incorrect booking information, you need to re-register your contact information using the method below. Update contacts & resend check-in detail - If you need to modify your contact information or require check-in informati