All branches operate with direct check-in.
Please enter your password at the check-in time without any complicated procedures to complete your check-in.
※ On the day of check-in at 11 AM, UrbanStay will send your room information via KakaoTalk or SMS.
From 4:00 PM onwards (check-in time may vary depending on your booking).
※ The room door lock will only be activated at the check-in time and will not open before then.
※ After the check-in time, you can check in at any time comfortably without any additional procedures.
If you did not receive your check-in information, please first verify the email address and phone number you provided during booking.
If you need to update your booking information, please click [link] to make changes.
On the day of check-in, it takes about 15 minutes to resend the updated check-in information after your update is completed.
※ If you update your information before the check-in day, the information will be sent correctly to the contact you provided on that day.
Available to request from 1:00 PM on the day of check-in.
Click the link in your check-in message → Select Mobile Concierge → Log in to apply.
Additional fee: 10,000 KRW per hour (UrbanStay/Stars), 20,000 KRW per hour (Le Collective).
※ Early check-in may not be available depending on room cleaning status.
Please check out by 11:00 AM without any additional procedures.
General Waste
Please sort and place your room trash into the trash bin provided inside the room entrance.You may check out immediately afterward without any further procedures.
Food Waste
Please seal food waste in the disposable plastic bags provided in the kitchen and leave them in the kitchen area.
Available to request from check-in time until 10:00 AM on the day of check-out.
Click the link in your check-in message → Select Mobile Concierge → Log in to apply.
Additional fee: 10,000 KRW per hour (UrbanStay/Stars), 20,000 KRW per hour (Le Collective).
※ Late check-out extension is available up to 2:00 PM depending on subsequent reservations and room availability.