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[FAQ] Stay Confirmation & Payment receipt
Stay Confirmation Stay Confirmation(without amount) can be issued after check-out. We can be issued after verifying your information Please click the link below or use the chat button in the bottom right to apply 😉 [Apply stay confirmation] Payment receipt For payment receipts with amounts, they can be issued through the booking site where you actually made the payment. We apologize for the inconvenience, but please contact the customer service of that site. Guests who booked through the Urbanst[FAQ] Cancellation Policy
Room Reservation Cancellation Policy - Cancellation policies vary by app/site, so please make sure to check the cancellation policy in advance. - To cancel your reservation, please use the same app/website where you made the booking. - If you cancel after the free cancellation deadline due to a change of mind or personal reasons, a cancellation fee will apply. --- Urbanstay App / Website - We’re sorry—Our urbanstay application(website) currently supports korean only. For booking, please use your