Cancellation policies vary by app/site, so please make sure to check the cancellation policy in advance.
To cancel your reservation, please use the same app/website where you made the booking.
If you cancel after the free cancellation deadline due to a change of mind or personal reasons, a cancellation fee will apply.
We’re sorry—Our urbanstay application(website) currently supports korean only. For booking, please use your preferred online booking platform.
App registration requires a Korean ID and local phone number.
Check the cancellation policy and process on the app/site before proceeding.
Check the cancellation policy and process on the app/site before proceeding.
Once your reservation is completed, changes to the reservation dates are not allowed.
Please cancel your existing reservation through the app/site you used and rebook with the desired date and room type.
A cancellation fee may apply, so please check the free cancellation period before proceeding.
If your reservation date is eligible for cancellation/refund
You may change the room or stay dates by canceling your original reservation and making a new one.
If your reservation date is not eligible for cancellation/refund
Cancellations, refunds, or schedule changes are not allowed for such reservations.
Availability for reservation changes may vary depending on the room type, branch location, reservation status, and product terms. Additional charges or room changes may apply in some cases.