During check-in identity verification is required, Check-in may be restricted if verification cannot be completed.
1. Step 1: Touch the button
Touch the 'reservation info' button in your email.
2. Step 2: Verify your identity
Verification is required once per reservation. (About 1-3 min)
Data : Last name, first name, Date Of Birth. Passport No., nationality
3. Step 3: Find your check-in info
After the verification you can find your room information
(room number, password etc)
You can also complete the verification process through our chatbot.
Please click “Identity Verification Bot” below and follow the steps.