Category
About stay
[FAQ] HOW TO USE URBANSTAY
[FAQ] How to check-in / Check out ?
All branches operate with direct check-in. Please enter your password at the check-in time without any complicated procedures to complete your check-in. ※ On the day of check-in at 11 AM, UrbanStay will send your room information via KakaoTalk or SMS. Check-In From 4:00 PM onwards (check-in time may vary depending on your booking). ※ The room door lock will only be activated at the check-in time and will not open before then. ※ After the check-in time, you can check in at any time comfortably wi[FAQ] I Didn’t Receive My Check-In Information
Check-In Guide - On the day of check-in, at 1PM, your room number and door code will be sent to the contact information provided in your reservation via email, KakaoTalk, or SMS. - If you made a reservation through the booking sites (Agoda, Airbnb, Trip.com, etc.) or provided incorrect booking information, you need to re-register your contact information using the method below. Update contacts & resend check-in detail - If you need to modify your contact information or require check-in informati[FAQ] How to Add an Extra Guest
General Information - You may add extra guests up to the room’s maximum capacity. A fee applies, and the following items will be provided to your room: - Fee: KRW 35,000 per person - Included: Bedding / Bottled water / Coffee capsule / Towel / Slippers * Bedding sets are limited in quantity, so advance request is highly recommended. * Children under 36 months are not counted toward the total number of guests. Before Check-in (Advance Request) - You can request additional guests via the Mobile Co[FAQ] The Door Lock Is Not Working
How to Enter Your Room All branches proceed with direct check-in. - On the day of check-in at 11 AM, UrbanStay will send your room information via KakaoTalk or SMS. - In the message, you can check your room number and password. - At your check-in time, please go directly to the room and enter the password to enter. The Door Lock Is Not Working If the door lock is not working, please check the following steps in order. 1. Door lock password input error - If you enter the wrong password, the door[FAQ] How to Request Room Cleaning
Cleaning Policy - To respect your personal space and provide a relaxing stay, room cleaning is only provided before check-in. Regular cleaning is not included during your stay. - If you need cleaning services during your stay, please make a request through the Mobile Front Desk at least one day in advance. (Paid service) Cleaning Time & Fees - Choose one of the following time slots: - A. 10:00 AM – 2:00 PM - B. 2:00 PM – 6:00 PM ※ Cleaning can only be done when the guest is not in the room. (Cli[FAQ] Room cleaning fee
[Cleaning Price List] - Cleaning ScheduleChoose one of the following time slots: A (10am–2pm) or B (2pm–6pm). - Please note that cleaning can only be performed when the guest is not present in the room. - The table below shows Seoul, Gyeonggi/Incheon, Gangwon, Dangjin, Busan/Ulsan, and Jeju in that order. Seoul Myeongdong - Studio/city/panorama/terrace : ₩25,000 Gangnam SAC Signity - Studio : ₩25,000 - Premier suite random/W/ W (Bath) : ₩35,000 - Premier suite family : ₩40,000 - Family two room[FAQ] Room Policies
Room Policies - All facilities are designed for the standard number of guests.Exceeding this limit will result in additional fees.(Infants under 36 months are not included in the occupancy count.) - Guests under 18 must be accompanied by a legal guardian. - Pets are not allowed in the hotel. - The hotel will not be liable for any accidents caused by the guest’s own negligence.Lost or damaged items may be subject to compensation based on their original value. - Additional cleaning charges may app[FAQ] Lost & Found
Lost & Found Information If you believe you left something behind in the room after check-out, please follow the steps below to inquire: - How to Inquire - Submit a request through the [Mobile Front Desk] - To help us locate your item quickly, please include the following details: - Room number - Date of stay - Description of the item (e.g., design, color) - How to Receive Your Item - Courier (Cash on Delivery) - On-site pickup - Important Notes - All items stored in the refrigerator (such as fo[FAQ] Paid Services
You can request the following services through the Mobile Concierge or Mobile Front Desk Available Hours: 9:00 AM – 10:30 PM Early Check-in / Late Check-out Click the link in your check-in message → Tap "Mobile Concierge" → Log in to make a request - Additional Fee: - KRW 10,000/hour (UrbanStay / Staz) - KRW 20,000/hour (Le Collective) - Subject to availability based on cleaning schedules and following reservations. Amenities To ensure a comfortable stay with a spacious room, we provide basic am[FAQ] Wi-FI
Wi-Fi Free Wi-Fi is available in all guest rooms. ※ If the Wi-Fi connection is weak, you may also connect to a nearby room’s Wi-Fi with a stronger signal. Urbanstay ID: Room Number_urban / PW: None (Free for guests) (Example) For Room 201 → Wi-Fi name: 0201_urban Le Collective ID: Room Number_lecol / PW: None (Free for guests) (Example) For Room 201 → Wi-Fi name: 0201_lecol Staz Ulsan ID: staz hotel Room Number / PW: None (Free for guests) (Example) For Room 201 → Wi-Fi name: staz hotel 0201